General Terms and Conditions
1. Introduction
1.1 These terms and conditions apply to the use of our website and/or the purchase of products offered through our website.
1.2 The definitions and interpretations of these terms and conditions are set out in Article 26.
2. Approval
2.1 You hereby represent and warrant that:
(a) you are a natural person and are at least 18 years of age;
(b) you have the right to enter into a legally binding contract with us;
(c) you are not prevented by any applicable law or treaty from entering into a legally binding contract with us.
2.2 We reserve the right to require written confirmation of your authority to accept these terms.
2.3 You represent and warrant that you have not:
(a) been convicted of a criminal offence relating to computer or internet use;
(b) been previously refused access to products or the website.
2.4 We reserve the right to deny you access to our website if we deem it necessary or appropriate.
2.5 By placing an order, you confirm that:
(a) you have carefully read these terms and conditions in their entirety;
(b) you are placing an order solely in accordance with these terms and conditions;
(c) all order confirmations are based solely on these terms and conditions;
(d) you agree to be bound by these terms and conditions.
2.6 If you do not agree to these Terms, you may not use the website or purchase any products.
2.7 You must expressly accept these Terms to:
(a) submit information to or through our website; or
(b) purchase a product.
2.8 By visiting our website, purchasing products or accepting these terms and conditions:
(a) you also accept our Privacy Policy ; and
(b) you accept and agree to comply with our Acceptable Use Policy (see section 12 for further information).
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not agree to these terms and conditions, you must not place an order or contact us.
3. Personal use
You acknowledge that you are using the Website to purchase products for your personal, non-commercial use and not as a representative or on behalf of any third party.
4. Prices
4.1 Product prices on our website include delivery costs but exclude any taxes, customs duties, or other government charges (“duty unpaid and untaxed”).
4.2 Any customs duties, taxes, or other government charges applicable to the import of the products to the delivery address are your responsibility and are not included in the product price.
All deliveries may in some cases incur additional costs for the customer. These costs, in addition to shipping costs, may include customs duties or import VAT, as the goods are shipped from a non-EU country (e.g., China).
We recommend contacting our customer service before placing an order to clarify whether customs duties apply to a particular product. We do not pay customs duties or import VAT; these are the responsibility of the buyer.
Our merchandise is always shipped duty unpaid and untaxed . The buyer is the importer of record and is responsible for paying all import duties and taxes and for complying with all customs laws and regulations of the destination country.
Since customs regulations vary from country to country, it is the customer's responsibility to check the regulations in their country before placing an order.
4.3 We do our best to ensure that all product details, descriptions, and prices on our site are accurate. However, errors may occur. If a pricing error occurs, we will inform you as soon as possible and give you the option of confirming your order at the correct price or canceling it.
If we are unable to contact you or if we do not receive a response, your order will be considered canceled and you will receive a full refund.
If you choose to confirm your order, we will handle the delivery and charge or refund any price adjustments using the same payment method used for the purchase.
4.4 We are not obliged to process an order if the price shown on the website is incorrect (even if you have already received an order confirmation).
4.5 Prices may change, but this will not affect orders for which an order confirmation has already been sent.
5. Orders
5.1 All orders are subject to stock availability. If we have sufficient stock, you will receive an order confirmation. In the event of delivery problems or stock shortages, we will notify you by email and refund your payment.
5.2 A contract is formed only when we send you an order confirmation and only for the products listed in that confirmation. These terms and conditions form an integral part of the contract.
5.3 If your order contains multiple products, they may be delivered separately at different times.
5.4 We reserve the right to remove products from the site at any time and to modify or delete content.
5.5 We reserve the right to refuse or cancel an order at any time, even after confirmation has been sent.
5.6 If we cancel an order after receiving payment (even after sending an order confirmation), the payment will be refunded in full.
6. Payments
6.1 You can pay for products using any of the methods listed on our website.
6.2 You can also use promotional vouchers provided by us, redeemable exclusively online at checkout.
6.3 We may use payment processors to process transactions between you and us.
6.4 We are not a regulated payment service and are not responsible for any errors caused by payment processors.
6.5 By placing an order, you confirm that:
(a) the payment method used is yours;
(b) you are the legal owner of any promotional vouchers; and
(c) you have sufficient funds or credit to pay for the order.
6.6 We are not responsible for the unauthorized use of your credit, debit, or prepaid cards by third parties, even if these cards have been reported lost or stolen. We have the right to notify the relevant authorities (including credit agencies) of any fraudulent payments or other illegal activity.
6.7 You may not:
(a) request chargebacks or attempt to reverse a payment made for the Products; or
(b) reverse any payment made.
6.8 You agree to fully indemnify us for any chargebacks or payment cancellations made by you and for any losses, costs, liabilities or expenses we may suffer as a result of such chargebacks or cancellations.
7. Delivery
7.1 We will make every effort to deliver your order to the delivery address you provide when placing your order.
7.2 We will provide you with an estimated delivery date at checkout.
7.3 We may notify you if we are unable to meet any estimated delivery times, but we will not be liable for any losses, liabilities, costs, damages, expenses or charges arising from a delay in delivery, to the extent permitted by law.
7.4 We may not be able to deliver the Products to certain locations. In such cases, we will notify you and arrange for the order to be cancelled and refunded, or for delivery to an alternative address confirmed by you.
7.5 All risk in the product passes to you upon delivery to the address provided, unless delivery is delayed due to your breach of these conditions. In that case, risk passes when delivery should have taken place.
7.6 If you are unable to receive the delivery or collect your order, we may leave a note with instructions for a new delivery or for collection from the courier.
7.7 If delivery is delayed due to unjustified refusal by you or if you fail to collect the order from the courier, we may charge you for any reasonable costs and expenses incurred in returning the order to the sender, without prejudice to our other rights.
7.8 Goods are shipped within 2–5 days of payment confirmation. The normal delivery time is 5–8 working days , in some cases up to 4 weeks , unless otherwise stated in the product description.
7.9 Any customs duties, taxes, or other government charges applicable to the import of the Products to the delivery address are the responsibility of the Customer and are not included in the product price.
Since the goods are shipped from a non-EU country (China), additional costs such as customs duties or import VAT may apply.
Our goods are always shipped duty unpaid and untaxed . The buyer is the importer of record and is responsible for correctly paying duties and taxes and complying with the destination country's customs regulations.
Since customs regulations vary from country to country, it is the customer's responsibility to check the regulations in their country before placing an order.
8. Cancellation or modification of orders
8.1 Once you have placed an order on our website, you can cancel or change it by sending us an email.
8.2 If an order has already been packed, it cannot be cancelled or changed. In this case, it must be returned in accordance with clause 10. Since our goods are shipped from Asia, transit times may be longer and are beyond our control.
If the products are already on their way to you, cancellation is not possible. You will have to wait for delivery and return the goods to us. Of course, you can still notify us in advance of your intention to cancel.
To ensure a prompt refund, we ask you to send us a shipping confirmation. An early refund is only possible 16 weeks after the order date if the goods have not been received.
8.3 Since we work with a fully automated system, orders are processed immediately after being placed. Therefore, we cannot interrupt the shipping process after the order has been confirmed. Refunds before receipt of the goods are only possible within 24 hours of placing the order .
9. Defective products
9.1 You acknowledge that the Products are standard and not custom-made to meet specific requirements.
9.2 All descriptions, information and materials on the website are provided “as is” without warranties of any kind, either express or implied.
9.3 Product images may differ slightly from the product actually received.
9.4 If you receive a defective product, please email us a photo of the defective product.
9.5 You may return the faulty product in accordance with clause 10.
9.6 We will inspect the product as soon as we receive it. Processing times depend on your order.
9.7 We will notify you by email if we confirm that the product is faulty.
9.8 Our sole obligation to you for a defective product will be, at our discretion:
(a) to replace the product and pay the shipping costs for delivery to your address, provided that you return the defective product to us; or
(b) to refund you an amount equal to the price of the product and the return shipping cost. The refund will be made using the same payment method used for the purchase.
9.9 If we determine that the product is not defective, we may decide not to refund your purchase price. We may also require payment of any reasonable service charges, which may be deducted from your original payment.
We are not liable for any loss, damage or costs arising from this clause, to the extent permitted by law.
10. Returns and refunds
10.1 Our returns policy forms an integral part of these General Terms and Conditions.
10.2 If you are not completely satisfied with your order, you can email us and return the product. The withdrawal period is 30 days from the date you (or a third party designated by you) received the last product.
10.3 Return shipping costs are the responsibility of the customer.
10.4 The product must be in its original condition and properly packaged. It must not have been used, and the labels or packaging must not have been tampered with.
10.5 You must ensure that the product is returned to us in the same condition in which you received it and appropriately packaged. If a product is returned in an unsuitable condition, we reserve the right to refuse its return.
10.6 Return processing times depend on your order.
10.7 If the returned product meets the conditions, we will send you a confirmation email. The refund will be made immediately to the payment method used for the order, after confirmation of acceptance of the return.
10.8 The right of withdrawal is considered exercised when we have physically received the goods.
10.9 Since our goods are shipped from Asia, delivery times may be longer and are beyond our control. If the products are already on their way to you, you will not be able to cancel your order. You can, however, return them once you receive them.
To ensure a prompt refund, we ask you to send us a shipping confirmation. An early refund is only possible 16 weeks after the order date if the goods have not been received.
11. Discount coupons
11.1 You can use promotional vouchers or discount codes at checkout on our website.
11.2 To use a coupon or discount, the code must be entered on the checkout page when ordering.
11.3 Once entered and applied, the discount will be deducted from the total at checkout.
11.4 You can only use one coupon or discount code per order.
11.5 The credit resulting from a promotional voucher does not accrue interest and has no monetary value.
11.6 If the voucher credit is not sufficient to cover the order, you can pay the difference with another payment method available on the site.
11.7 If you used a promotional voucher for a returned order, the value of the voucher will not be refunded. However, if you paid for part of the amount with another payment method, that portion may be refunded.
12. Permitted Use
12.1 You must not (the “ Prohibited Actions ”):
(a) use our website in any way that causes, or may cause, damage to the website, or impairment of the performance, availability, or access to the website;
(b) use the website in any unlawful, fraudulent or harmful manner, or in connection with any unlawful, fraudulent or harmful activity;
(c) use the website to copy, store, host, transmit, send, publish or distribute any material which consists of (or is linked to) any spyware, virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) carry out any systematic or automated data collection (including scraping, data mining, extraction or harvesting) on or in relation to the website without our written consent;
(e) access or interact with the website through a robot, spider or other automated means;
(f) breach the website’s robots.txt guidelines;
(g) use data collected via the website for any form of direct marketing (including email, SMS, telemarketing or direct mail);
(h) use data collected through the Site to contact any person or entity;
(i) use or direct the Site to interact with devices, unless expressly authorized;
(j) use the Site's infrastructure, directly or indirectly, to initiate, disseminate, participate in, control, or attempt cyber attacks or send excessive or potentially harmful network traffic to any of our or any third party's devices;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer, or otherwise attempt to derive or access the structure or source code of the Site (whether to create derivative works or otherwise), directly or indirectly;
(l) use or access the Site for the purpose of creating a similar or competitive product or service, or to transmit benchmarking or product comparisons to a third party;
(m) sell, assign, sublicense, transfer, distribute, or rent your access to the Site;
(o) make the Site available to third parties via private computer networks;
(p) modify in any way the contents or physical/digital copies of materials printed or copied from the Site;
(q) use the Site in a manner prohibited by applicable laws or regulations;
(r) submit unauthorized requests or orders; or
(s) place speculative, false, or fraudulent orders.
12.2 You agree to be responsible to us for all damages, losses, liabilities, costs or expenses that we may suffer as a result of any Prohibited Actions performed or authorized by you.
12.3 You agree to promptly notify us if you become aware that anyone is engaging in any Prohibited Actions. You will provide reasonable assistance in any investigation we conduct.
12.4 You must ensure that any information you provide through or in connection with the Site or the Products:
(a) is true, accurate, current, complete and not misleading;
(b) complies with all applicable laws and regulations;
(c) does not violate the privacy, data protection, confidentiality, intellectual property rights or other rights of any third party; and
(d) is not offensive, defamatory, pornographic, unlawful or otherwise inappropriate.
12.5 You will promptly provide any documents or information we request to verify your identity and will promptly update the information you provide to keep it complete and accurate.
12.6 You must comply with all applicable laws relating to your use of the Site; it is your sole responsibility to ensure such compliance, regardless of your country of residence or the location from which you access the Site.
12.7 Please contact us by email if you become aware of any content or activity on the Site that does not comply with these Terms.
13. Link to the site
13.1 Links from our site to third party sites or resources are provided for information purposes only and do not constitute our recommendation or endorsement of their content or information.
13.2 You acknowledge and agree that we have no rights or control over the contents of any third-party sites or resources linked to or referenced on our site.
13.3 You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
13.4 You must not create a link in such a way as to suggest an association, authorization or endorsement on our part where none exists.
13.5 You must not create links to our site from any website that is not owned by you.
13.6 You may not frame our site on another site, nor create links to any part of our site other than the home page.
13.7 We reserve the right to withdraw linking permission to our site without notice.
13.8 The website from which you link must comply in all respects with the content standards set out in our Acceptable Use Policy (see paragraph 12).
13.9 Please contact us for prior approval if you wish to create links in a manner that does not comply with this clause 13.
14. Intellectual property rights
14.1 The code, structure and organization of the site are protected by intellectual property rights.
14.2 We own or are the licensee of all intellectual property rights relating to the site and the content/materials published therein. These works are protected by international laws and treaties; all rights are reserved.
14.3 You may use the Site and its Content solely for personal, non-commercial use, in accordance with these Terms. Content also includes content relating to the Products.
14.4 You agree to inform us of any suspected infringement of our intellectual property rights.
14.5 You may not use our trademarks without our prior written consent, unless they form part of materials used (and faithfully reproduced) in accordance with clause 13.
15. Data protection
15.1 Our Privacy Policy forms an integral part of these Terms and governs your access to and use of the Site.
15.2 We use cookies on the site, including to understand how customers prefer to view content. By accepting these Terms, you consent to the use of cookies for these purposes. Further information is available in our Privacy Policy.
15.3 If you provide us with personal data, we will process it in accordance with your instructions and will take appropriate security measures to protect it from unauthorized or unlawful processing and from accidental loss, destruction or damage.
15.4 Unless otherwise specifically warranted or agreed in writing, information and documents generated in connection with the sale of the Products may be shared between us and made available in electronic format to employees, directors, consultants or agents.
16. Virus
16.1 We do not guarantee that the site is secure or free from errors or viruses.
16.2 You are responsible for configuring your hardware, software, and platforms to access the Site and for using appropriate antivirus software.
16.3 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious material.
16.4 You must not attempt to gain unauthorised access to the Site, the server on which it is hosted or any server, computer or database connected to it.
16.5 You must not conduct DoS or DDoS attacks on the Site.
16.6 If we believe that you have breached this clause 16, your right to use the site will cease immediately. We may report the breach to the relevant authorities if required by applicable law.
17. Responsibility
17.1 Subject to clause 17.13, to the fullest extent permitted by law, we are not responsible, nor do we accept liability, for losses suffered by you or any third party arising from:
(a) third party or user content;
(b) our content, including its accuracy, completeness or currency;
(c) the Products, including their quality, images, descriptions or specifications, conformity to description and fitness for a particular purpose;
(d) reliance on any information contained in these Terms or on the Site, or any functionality of the Site;
(e) your inability to access all or any part of the Site, or access that is unavailable, partial or contains errors;
(f) any failure or delay in performance of our obligations due to circumstances beyond our reasonable control, including telecommunications or power disruptions, acts of terrorism, fuel strikes, extreme weather, computer failures, supplier delays, labour disputes or staff shortages due to illness or injury.
17.2 We will not be liable to you (whether in contract, tort, negligence or otherwise) for loss of profits, opportunity, goodwill, savings or for any indirect, special or consequential loss or damage, even if foreseeable.
17.3 Our liability under these Terms is limited to and will not exceed the greater of USD 1,000 or five times the price paid by you for the Products giving rise to the liability.
18. Compensation
18.1 You agree to indemnify us, on demand, against all claims, costs and losses that we may suffer as a result of:
(a) a material breach by you of these Terms;
(b) fraud, negligence, wrongful conduct or failure to perform your obligations under these Terms; and
(c) your use of our website.
18.2 We shall be entitled to claim from you all reasonable costs incurred by us in connection with liability for damages, and all such costs shall be paid by you upon demand.
19. Force majeure
19.1 If a Force Majeure Event lasts more than one week, we may terminate these Terms immediately by written notice without any liability, except for the refund of any products already paid for but not received.
19.2 We reserve the right, at our sole discretion, to decide how to deal with a Force Majeure Event in order to perform our obligations under these Terms.
20. Changes
20.1 We may change these Terms and Conditions from time to time. We will notify you in advance if we make any material changes that may adversely affect you.
20.2 If you do not agree to the amended Terms, you must stop using the Website and stop purchasing our Products.
20.3 If you have already accepted these Terms and Conditions, we will require your explicit consent to a change before you make a purchase after they come into effect.
21. Violation of these Terms and Conditions
21.1 Without prejudice to our other rights, if you breach these Terms, or if we have reasonable grounds to suspect a breach, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to the website;
(c) stop processing an order;
(d) refuse to accept payment from you;
(e) permanently ban you from accessing the site;
(f) block access to the site from computers using your IP address;
(g) contact your internet service providers to request that they block your access to the site; or
(h) take legal action against you.
21.2 If your access to the Site is suspended, blocked or prohibited, you must not take any action to circumvent such suspension, blocking or prohibition.
22. Termination and suspension
22.1 You may stop using the Website at any time.
22.2 We may stop providing the Website at any time, with or without cause and with or without notice.
22.3 In addition to clause 22.2, we may temporarily suspend or terminate your access to the Site if your use may give rise to legal liability or impair the experience of other users.
22.4 We will use reasonable efforts to provide you with reasonable notice of any suspension or termination of access; however, we may act immediately at our sole discretion.
22.5 We do not guarantee that the site will always be available or uninterrupted. We may suspend, withdraw, or limit the availability of the site for commercial or operational reasons.
22.6 In the event of termination, suspension, removal or modification of the Site, you will not be entitled to any compensation.
23. Effects of termination
23.1 Termination of these Terms will immediately cease our obligation to provide you with customer support.
23.2 You will not be entitled to any compensation for loss of rights, loss of goodwill or other damages arising from termination.
23.3 Termination does not affect any rights already accrued or any provisions that survive or enter into force after termination. Clauses 17 (Liability) and 18 (Indemnification) will continue to apply.
24. General provisions
24.1 You may not assign any rights under these Terms to any third party.
24.2 The rights, powers and remedies provided under these Terms are cumulative and are not exclusive of any other remedies provided by law.
24.3 We have the right to outsource the management of the site to third parties.
24.4 If any provision of these Terms is held to be invalid or unenforceable, that provision will be valid to the maximum extent permitted and the invalidity will not affect any other provisions.
24.5 Failure to exercise a right does not constitute a waiver. Failure to act in the event of a violation does not affect the right to take future action.
24.6 These Terms are intended solely for our and your benefit and are not enforceable by any third party.
25. Applicable law and competent court
These Terms and Conditions, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the Netherlands (NL) .
26. Definitions and interpretation
26.1 In these Terms and Conditions:
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“Order” : the order placed through our site for the purchase of one or more Products.
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“Order Confirmation” : the email sent to confirm your order pursuant to clause 5.2.
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“Payment Agent” : a third party that processes payments on our behalf.
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“Product” : a product offered on our website.
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“Site” : our e-commerce platform where the Products are offered.
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“Site Infrastructure” : all of our systems (including code) that enable and operate the Site.
26.2 References to “clauses” are to the clauses of these Terms and Conditions.
26.3 Headings are for convenience only and do not affect interpretation.
26.4 Words in the singular include the plural, and vice versa. Gender references include all genders, and "people" includes individuals, corporations, and associations.
26.5 If you have any questions or concerns about these Terms, the Site, or the Products, please contact us by email at info@edwards-atelier.com